- Refund or Money Back Guarantee (“MBG”)
4.1 Eligible Participants who have purchased the Products and who are not satisfied with the improvement
aspects/effects of the Products are entitled to claim the MBG in accordance with the terms of this Paragraph 4.
4.2 The MBG is solely managed and handled by the Organiser. Go Shop has no part and accepts no responsibility or liability whatsoever to the Eligible Participants with respect to the MBG.
4.3
Scope of MBG
The MBG covers the improvement aspects/effects of the Products on the Eligible Participant’s skin/complexion after a minimum 4-week period of use, such as the brightening effect, improvement of skin tone etc. The MBG does not cover any physical profile aspects of the Products such as the Products’ smell, texture, feel etc.
4.4
How to request for MBG?
4.4.1.1Eligible Participant must e-mail the Organiser at
hello@goeskincare.com and attach in the e-mail the following:
The Eligible Customer’s full name, NRIC number, address, mobile number, and bank
account details (name of bank and account number);
Proof of purchase of the Products;
The Eligible Participant’s Before Photo; and
The Eligible Participant’s After Photo showing no improvement aspects/effects of the Products on the Eligible Participant’s skin/complexion after a minimum 4-week period of use.
4.4.1.2 Eligible Participant will receive a confirmation e-mail from the Organiser to confirm receipt of their e-mail and to advise on the next steps.
4.4.1.3 The Organiser reserves the right to request for further information and to request face-to-face/video communication with the Eligible Participant in connection with the MBG request.
4.4.1.4 The Eligible Participant must send the used Product and proof of purchase to the Organiser within 30 days of being so notified by the Organiser (with allowance of 7 days for shipping lead time). All costs of postage must be borne by the Eligible Participant.
4.4.1.5 If deemed eligible for the MBG by the Organiser, the refund will be processed within 30 working days of the Organiser receiving the used Product and proof of purchase.
4.4.1.6 Once the refund is processed, the Eligible Participant will receive a notification via e-mail.
