4 Week Glow-up Challenge Contest
Terms and Conditions:
The “4 Week Glow-up Challenge Contest” (“Contest”) is organised by Maxwell Pharma Sdn Bhd
(Company No. 0517543H) (the “Organiser”) which will run during the Contest period below or any other duration specified by the Organiser (“Contest Period”) on Astro GS Shop Sdn Bhd’s home shopping platforms known as “Go Shop” (“Go Shop”).
2.1 This Contest is only open to all registered customers of Go Shop who are aged 18 and above as of the
commencement of the Contest Period and who have purchased the Products (defined below) from Go Shop
2.2 Permanent and/or contract employees of the Organiser and their affiliates, partners (including Go Shop)
and related companies are not eligible to participate in this Contest.
2.3 Contest Period
The Contest Period shall commence from 1 August 2020 and end on 31 October 2020.
- The Contest Mechanics
3.1 How to qualify as an Eligible Participant?
a) Purchase the “Garden of Eden Exclusive Jumbo Rosa E Pigmentation Brightening Set” containing the products known as “Rosa E Pigmentation Serum”, “Garden of Eden Satin White Day Cream” and “Garden Of Eden Gentle Exfoliating Facial Scrub” (collectively the “Products”) via Go Shop’s hotline number at 03- 9544 1188, Go Shop’s website at www.goshop.com.my or mobile application at m.goshop.com.my during the Contest Period, and retain the receipt as proof of purchase.
b) Snap a photograph of your bare-faced skin together with the Garden of Eden Rosa E Pigmentation Serum box before your 4 week journey begins (“Before Photo”) and upload the Before Photo on EITHER your Instagram or Facebook account in the following manner:
(i) For Instagram participation: Upload the Before Photo on your Instagram account (account privacy must be “public”), and include in the caption of the Before Photo (i) the hashtag #EdenGlowUpChallenge and (ii) tag Organiser’s Instagram account (@goe_skincare)
(ii) For Facebook participation: Upload the Before Photo on your personal Facebook page (with the privacy setting of the Before Photo set to “public”), and include in the caption of the Before Photo (i) the hashtag #EdenGlowUpChallenge and (ii) tag Organiser’s Facebook account (@goeskincare).
c) After 4 weeks of using the Products, snap another photograph of your bare-faced skin (“After Photo”) and upload the After Photo on your Instagram or Facebook account, using the same account on which the Before Photo was uploaded, in the following manner:
i) For Instagram participation: Upload the After Photo on your Instagram account (account
privacy must be “public”), and include in the caption of the After Photo (i) your experience using the Products for 4 weeks; (ii) the hashtag #EdenGlowUpChallenge and (iii) tag Organiser’s Instagram account (@goe_skincare).
ii) For Facebook participation: Upload the After Photo on your personal Facebook page (with the privacy setting of the After Photo set to “public”), and include in the caption of the Before Photo (i) your experience using the Products for 4 weeks; (ii) the hashtag #EdenGlowUpChallenge and (iii) tag Organiser’s Facebook account (@goeskincare).
d) The last day to upload After Photo is 31 October 2020, and any After Photo uploaded after such date shall not be considered eligible for entry into the Contest.
e) The Before Photo and After Photo must (i) be of the Eligible Participant’s bare-face (i.e. with no make-up applied); (ii) not use any editing or filtering or beautifying effects; and (iii) be well-lit, not blurry and (if possible) with high definition.
3.2 Winner selection
a) Five (5) Eligible Participants with the best and most creative contest entries as solely determined by the Organiser and which comply with all the requirements in Paragraph 3.1 above shall be selected as the winners (“Winners”).
b) Each Winner shall be entitled to receive one (1) unit of the “FOREO Luna Play Plus Facial Cleansing
Device” in a random colour.
3.3 Winners announcement
a) Winners will be revealed within one (1) month after the end of the Contest Period. Names of Winners will also be published on the Organiser’s Instagram and Facebook pages, as well as on Go Shop’s Instagram and Facebook pages.
b) Winners will be notified via direct message on Instagram OR Facebook (depending on which platform on which the Winner uploaded the Before Photo and After Photo) by the Organiser on their win and the details of prize delivery/ collection
c) The Organiser and Go Shop shall not be held responsible or liable in the event that the Winner(s) cannot be contacted for any reason whatsoever, following efforts by the Organiser to contact the Winner(s). In the event that the Organiser is unable to contact the particular Winner after several attempts and after Two (2) weeks from notification, that Winner will be disqualified and prize forfeited. In the event that a Winner is disqualified, the next ranked Eligible Participant will be selected as the Winner(s) and the Organiser reserves the absolute right to make the decision.
d) The Organiser reserves the absolute right to substitute or replace any of the prizes with other items of similar values at any time, if the stated prizes are not available due to unforeseen circumstances, without any prior written notice. All prizes cannot be returned, transferred or exchanged for cash, credit or any other manner whatsoever.
e) The visual of the prizes on the Organiser or Go Shop platforms or any official promotional materials for this Contest serve as illustration purposes only.
f) All prizes are used/accepted entirely at the risk of the Winners at all times and the Organiser and GoShop exclude all responsibility in connection with any prize to the extent permitted by law.
- Refund or Money Back Guarantee (“MBG”)
4.1 Eligible Participants who have purchased the Products and who are not satisfied with the improvement
aspects/effects of the Products are entitled to claim the MBG in accordance with the terms of this Paragraph 4.
4.2 The MBG is solely managed and handled by the Organiser. Go Shop has no part and accepts no responsibility or liability whatsoever to the Eligible Participants with respect to the MBG.
4.3 Scope of MBG
The MBG covers the improvement aspects/effects of the Products on the Eligible Participant’s skin/complexion after a minimum 4-week period of use, such as the brightening effect, improvement of skin tone etc. The MBG does not cover any physical profile aspects of the Products such as the Products’ smell, texture, feel etc.
4.4 How to request for MBG?
220.127.116.11Eligible Participant must e-mail the Organiser at email@example.com and attach in the e-mail the following:
The Eligible Customer’s full name, NRIC number, address, mobile number, and bank
account details (name of bank and account number);
Proof of purchase of the Products;
The Eligible Participant’s Before Photo; and
The Eligible Participant’s After Photo showing no improvement aspects/effects of the Products on the Eligible Participant’s skin/complexion after a minimum 4-week period of use.
18.104.22.168 Eligible Participant will receive a confirmation e-mail from the Organiser to confirm receipt of their e-mail and to advise on the next steps.
22.214.171.124 The Organiser reserves the right to request for further information and to request face-to-face/video communication with the Eligible Participant in connection with the MBG request.
126.96.36.199 The Eligible Participant must send the used Product and proof of purchase to the Organiser within 30 days of being so notified by the Organiser (with allowance of 7 days for shipping lead time). All costs of postage must be borne by the Eligible Participant.
188.8.131.52 If deemed eligible for the MBG by the Organiser, the refund will be processed within 30 working days of the Organiser receiving the used Product and proof of purchase.
184.108.40.206 Once the refund is processed, the Eligible Participant will receive a notification via e-mail.
5.1 Upon uploading any Before Photo or After Photo, an Eligible Participant is deemed to have agreed and be bound by all the terms and conditions of this Contest herein. All Eligible Participants who are notified as Winners must comply with the necessary requirements from the Organiser and Go Shop including these Terms and Conditions before any prize is awarded and are therefore advised to read these Terms and Conditions prior to accepting any prize.
5.2 The Organiser has the right to reject or disqualify any Eligible Participant and/or Winner who fails to comply with these Terms and Conditions or requirements imposed by the Organiser without giving any reason or cause and without any liability or compensation whatsoever.
5.3 Acceptance of any prize constitutes permission to use the Winner’s name and/or likeness for advertising/trade purposes without further notice or compensation, unless prohibited by law and subject to the data protection provisions below.
5.4 In accordance with the processing of their personal data under the Personal Data Protection Act 2010
(hereinafter referred to as the “Act”), Eligible Participants and Winners hereby consent as follows:
a) For Organiser and Go Shop to collect, record, hold, store, use and disclose their personal data for purposes which are necessary or related to the participation in the Contest
b) For Organiser and Go Shop to disclose or publish their personal data required for purposes of the Contest including without limitation names and NRIC number in any media, marketing or advertising materials relating to the Contest
c) For Organiser and Go Shop to process their personal data, including any additional information that they may subsequently provide for this Contest and/or other purposes, directly or indirectly relating to this Contest.
d) The Eligible Participants and/or Winners’ rights include:
1) The right to withdraw consent to the use of their personal data at any time by contacting the Organiser and Go Shop and providing their name and e-mail address so that such personal data can be removed.
2) The right to obtain their personal data which is held by Organiser and/or Go Shop (Go Shop reserves the right to charge a minimal fee for the exercise of this right).
3) The right to request rectification of any incorrect personal data, erase or block any such personal data which is held by the Organiser and/or Go Shop.
5.5 Eligible Participants must also comply with Go Shop’s Customer Terms and Conditions for the purchase of the Products from Go Shop which can be found on www.goshop.com.my.
5.6 The Organiser may change any of these Terms and Conditions including to cancel, suspend, terminate or postpone this Contest and/or to amend the terms and conditions herein, at its sole and absolute discretion without notice and without liability or compensation whatsoever to any person or party.
5.7 The Organiser and Go Shop shall not be responsible nor shall accept any liabilities of whatsoever nature and however arising or suffered by any Eligible Participant and/or Winner and/or person resulting directly or indirectly from the Contest and/or pursuant to acceptance of the Contest prizes.
5.8 Eligible Participants shall assume full liability and responsibility in case of any liability, mishap, injury, damage, claim or accidents (including death) resulting from their participation in this Contest and/or utilization of the prizes.
5.9 The Organiser’s decisions on any matter relating to this Contest are final and binding on all persons. If any matters arise which are not covered in these Terms and Conditions, they will be determined solely by the Organiser.